Limited Warranty

Last updated May 16, 2016.

Limited Warranty

Your ONVI Device (excluding software) is warranted against defects in materials and workmanship for one (1) year from your receipt of the shipped Device from ONVI LLC (“ONVI”). Purchases made from any other source are not covered.


This Limited Warranty excludes any damage or failure due to normal wear and tear, unintended uses, incorrect operation, improper storage, use in commercial setting, use for medical treatment, connection to third party services, abuse, neglect, improper maintenance, connection to improper voltage or power supply, alterations, or modifications by anyone other than ONVI. Devices not purchased directly from ONVI are not covered.

Original User Only

This warranty applies only to the user who originally activated the Device/software with ONVI.

Return Authorization

For warranty service, you must obtain a return authorization label from ONVI customer service. ONVI may require proof of purchase. You are responsible for packaging the Device properly for return shipping to ONVI for warranty service, either in the original packaging, or packaging providing similar protection. If you return a Device without an authorization label, you may be liable for shipping and a 15% handling charge.

Warranty Rights

Upon receipt of your Device, ONVI will determine if there is a defect and if your Device is still covered by the one-year warranty term. If so, then ONVI will replace or repair the Device, in ONVI’s sole discretion, and return it to you all at no cost to you.  Any repair or replacement may be with new or refurbished parts in ONVI’s discretion. If the device is not in warranty, or if the problem with the Device is not covered by this Limited Warranty, you will be responsible for return shipping costs, or ONVI may dispose of the device, at your option.  Any repair or replacement will be warrantied against defects in materials or workmanship until the end of the original warranty term or for ninety (90) days, whichever is longer. The remedies herein are the sole and exclusive remedies for any warranty claim to the fullest extent allowed by law.

No Software Warranty

Software is offered as-is and is not warranted to be error free.  ONVI is not liable for damages resulting from software errors, errors in transmission, uptime, or loss of data.

No Other Warranty

ONVI is not responsible or liable for any indirect, special or consequential damages arising out of or in connection with the use or performance of the product, including but not limited to any personal injury or any loss of property, revenues or profit by the owner. EXCEPT FOR THE LIMITED WARRANTY PROVIDED ABOVE, NO WARRANTY, EXPRESS OR IMPLIED, IS MADE REGARDING THE PRODUCT, AND ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. Some states or countries do not allow limitation or exclusion of damages or implied warranties, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or in other countries.

Governing Law

All sales are made by ONVI from its headquarters in Wilmette, Illinois, USA, and are governed by the laws of the State of Illinois, USA, which also govern the terms of this warranty.

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