Support & FAQ’s
What is ONVI?
Founded in 2013 by Dr. Craig S. Kohler, D.D.S., M.B.A., M.A.G.D., ONVI is a leader in innovative dental technology. ONVI designs groundbreaking products and services that empower people to better understand and improve their oral health habits.
What is Prophix?
Prophix (www.GetProphix.com) is an innovative video toothbrush paired with an app that lets you see the spots you miss as you are brushing. Prophix empowers you to track and improve your oral healthcare routine.
- Video Toothbrush: Watch a live video feed on your app as you brush, catching any spots you’re missing.
- Capture and Store Photos: Take pictures of areas of interest and build a record of any changes.
- Wireless Syncing: Pair your Prophix with our ISO app using Bluetooth and Wi-Fi.
- Interchangeable Attachments: For brushing, choose a rotating toothbrush or a prophy cup that is similar to what a dental hygienist uses. Also included is a rubber tip that can increase blood flow and remove plaque and tartar, and a mirror that helps you see hard-to-reach places.
- Progress Tracking: Use the app to track how often and how well you brush and see trends over time.
- Motivating Tips: Get easy-to-follow tips to improve oral health care habits.
When can I use an Android with my Prophix?
An Android app is currently in development. Sign up for updates to be the first to hear when the Android app is available.
When will Prophix ship?
Prophix is scheduled to ship in the Fall of 2017.
Can I pre-order from outside the US?
The pre-order price includes delivery within the U.S. For international delivery, additional shipping, duty, and customs charges will apply.
What is your refund policy?
During the pre-order period, you may cancel your order at any time for a full refund. To cancel, or for help with your order, please email support@GetProphix.com. Please be sure to include your order number, which can be found in your order confirmation email.
For 30 days following delivery, you may return your Prophix in good condition for a full refund. Unfortunately, Prophix attachments cannot be returned after they have been opened. Please refer to the detailed Terms of Sale.
Prophix is covered by a limited warranty for one year from the date of order (or shipping, for pre-orders). Please refer to the detailed Limited Warranty.
Get fresh updates
Stay in the know with Prophix news, tips, and exclusive promotions!